How to forward calls from TELUS
Codes verified July 3, 2026against telus.com
Updated July 3, 2026
The short answer
To forward every call from TELUS, dial *21*your VeraDial number# from your TELUS phone. To turn it off, dial #21#. Only want unanswered calls forwarded? Use the missed-calls tab below.
Enter the number you're forwarding to and every code below becomes a tap-to-dial link. It stays in your browser — nothing is sent anywhere.
Every call to your TELUS number goes straight to the number you forward to — your phone never rings.
Forward every call
Every call to your carrier number goes directly to VeraDial.
*21*your VeraDial number#
TELUS-specific notes
- Call forwarding is not available on TELUS-network prepaid plans, and is billed pay-per-use when not included in your rate plan.
- TELUS-network lines also support a ring-timer variant: *004*number*seconds# (10, 20, or 30 seconds) forwards all missed cases after a set ring time; cancel with #004#.
Turning it off
Cancel codes are complete as-is — dial them from the phone that has forwarding active.
Turn off forward every call
#21#Standard forwarding caveats
- Call forwarding routes voice calls only. Text messages stay with your original carrier.
- Forwarded calls may use minutes or create carrier charges depending on your plan.
- Activate forwarding from the phone or SIM that receives the original calls.
- Carrier forwarding codes can vary by prepaid, business, landline, VoIP, and MVNO plans.
Your TELUS number rings first; only calls you don't pick up get forwarded.
Forward unanswered calls
Calls forward to VeraDial when you do not answer.
*61*your VeraDial number#Forward busy callsOptional
Calls forward to VeraDial when your line is busy.
*67*your VeraDial number#Forward unreachable callsOptional
Calls forward to VeraDial when your phone is off or out of service.
*62*your VeraDial number#
TELUS-specific notes
- Call forwarding is not available on TELUS-network prepaid plans, and is billed pay-per-use when not included in your rate plan.
- TELUS-network lines also support a ring-timer variant: *004*number*seconds# (10, 20, or 30 seconds) forwards all missed cases after a set ring time; cancel with #004#.
Turning it off
Cancel codes are complete as-is — dial them from the phone that has forwarding active.
Standard forwarding caveats
- Call forwarding routes voice calls only. Text messages stay with your original carrier.
- Forwarded calls may use minutes or create carrier charges depending on your plan.
- Activate forwarding from the phone or SIM that receives the original calls.
- Carrier forwarding codes can vary by prepaid, business, landline, VoIP, and MVNO plans.
- If your carrier voicemail picks up before forwarding kicks in, calls never reach VeraDial. If a test lands in carrier voicemail, disable it or shorten its ring delay.
FAQ
Does call forwarding on TELUS forward my text messages too?
No. Call forwarding routes voice calls only. Text messages stay with your original carrier. If you want texts answered too, that needs a separate setup on the receiving side.
Does call forwarding cost extra on TELUS?
Forwarded calls may use minutes or create carrier charges depending on your plan. Call forwarding is not available on TELUS-network prepaid plans, and is billed pay-per-use when not included in your rate plan.
Why do calls still go to my TELUS voicemail instead of forwarding?
With missed-call (conditional) forwarding, carrier voicemail and forwarding race each other — whichever answers first wins. If your carrier voicemail picks up before forwarding kicks in, calls never reach VeraDial. If a test lands in carrier voicemail, disable it or shorten its ring delay.
How do I turn off call forwarding on TELUS?
Dial the cancel code for the forwarding type you enabled — #21#, #61#, #67#, #62# — from the phone that has forwarding active. Activate forwarding from the phone or SIM that receives the original calls.
Do these steps work on prepaid, business, or MVNO TELUS plans?
Carrier forwarding codes can vary by prepaid, business, landline, VoIP, and MVNO plans. These codes were checked against telus.com on July 3, 2026.
Where to point your forwarding
Forward to a number that answers — not another voicemail
Point your forwarding at a VeraDial number and Vera answers 24/7 — greets the caller, handles routine questions, takes the message, and texts you the transcript.
VeraDial detects your carrier and verifies forwarding with a real test call — it calls your old number from your new one and confirms the call arrives, so you know forwarding works before a customer does.