Terms of Service

1. Service Description

VeraDial provides caller ID-controlled voice calling, SMS messaging, AI-powered calling, call screening, call forwarding, voicemail, call transcription, and per-contact AI memory through purchased and verified phone numbers. The service is delivered through mobile applications available on the Apple App Store and Google Play Store.

2. Eligibility

You must be at least 18 years of age and a resident of the United States or Canada to use VeraDial. By creating an account, you represent that you meet these requirements.

3. Acceptable Use

You agree not to use VeraDial for:

• Harassment, threats, or abusive communications
• Fraud, impersonation of law enforcement or government officials
• Illegal telemarketing or robocalling
• Using caller ID to deceive for unlawful purposes
• Sending unsolicited bulk SMS (spam)
• Any use that violates federal, state, or provincial telecommunications regulations including the Telephone Consumer Protection Act (TCPA), Canadian Radio-television and Telecommunications Commission (CRTC) regulations, or the Telemarketing Sales Rule (TSR)

4. Phone Numbers

• Purchased numbers are provisioned through Twilio and are subject to Twilio's acceptable use policy.
• Numbers may be reclaimed if your account is terminated for policy violations.
• We do not guarantee number portability.
• Swap fee: $4.99 per number swap, charged via your in-app wallet balance.

5. SMS Messaging

• Users must respect recipient opt-out (STOP) requests. VeraDial enforces this automatically.
• Canadian local numbers support SMS. Toll-free SMS in Canada requires Twilio toll-free verification.
• We enforce TCPA-compliant opt-out handling automatically.
• Message delivery is not guaranteed. Carrier filtering may apply to certain messages.

6. AI Calling

VeraDial's AI Call feature allows you to dispatch an AI agent to make phone calls on your behalf. By using this feature, you agree to the following:

• AI calls are placed by an automated AI agent, not a human. The AI agent will identify itself as an automated system at the start of each call.
• You are solely responsible for the content of any custom prompts or instructions you provide to the AI agent. Do not instruct the AI to engage in illegal, deceptive, or harmful behavior.
• You must have a legitimate reason to contact the recipient. Using AI Call to harass, spam, stalk, threaten, or deceive any person is strictly prohibited.
• AI calls are recorded. Full transcripts and AI-generated summaries are stored in your account and may be reviewed for abuse prevention.
• Call audio is processed in real-time by third-party AI providers, including ElevenLabs, OpenAI, Google (Gemini), and xAI (Grok). The provider used for each call is selected by our server. By using AI Call, you consent to this processing.
• Call audio may be routed through LiveKit's real-time infrastructure for SIP connectivity. By using AI Call, you consent to this routing.
• AI calls consume credits at a rate of 5 credits per minute of call time, pro-rated per second (shorter calls cost less).
• The AI agent may produce inaccurate, inappropriate, or unexpected responses. VeraDial is not liable for the content of AI-generated speech.
• You must comply with all applicable laws regarding automated and AI-generated calls, including the Telephone Consumer Protection Act (TCPA), FTC Telemarketing Sales Rule, and any applicable state or provincial regulations.
• Misuse of AI Call may result in immediate account suspension or termination without refund.

7. Call Screening

VeraDial offers AI-powered call screening for inbound calls. When enabled, an AI agent answers incoming calls on your behalf, asks the caller to identify themselves and state their purpose, and reports this information to you.

• Call screening is optional and can be enabled or disabled in your account settings.
• Screening interactions are processed by a third-party AI provider (ElevenLabs). By enabling call screening, you consent to inbound call audio being processed by this provider.
• Screening data (caller identity and stated intent) is stored in your account.
• Call screening is limited to 50 screened calls per day, with each screening interaction lasting a maximum of 30 seconds.
• The AI screening agent may produce inaccurate transcriptions or misinterpret caller intent. VeraDial is not liable for screening inaccuracies.

8. Contact Memory

VeraDial's Contact Memory feature generates a rolling AI summary for each phone number you interact with, drawing from your call transcripts, voicemail transcriptions, AI call transcripts and summaries, and SMS message content in your own account.

• Contact Memory is enabled by default and can be disabled at any time in Profile > Contact Memory.
• Summaries are generated by a third-party AI provider (Google Gemini). By using Contact Memory, you consent to this processing.
• When Contact Memory is enabled, summaries are injected as prior context into AI calls you make to that contact, and a suggested next-call goal may be prefilled on the AI tab.
• Summaries draw only from interactions stored in your own account. We do not share your summaries with the other party or with other VeraDial users.
• AI-generated summaries may be inaccurate, incomplete, or misinterpret intent. Do not rely on them for decisions with legal, medical, financial, or safety consequences. Review the underlying transcripts before acting on the summary.
• You remain responsible for complying with recording-consent and privacy laws that apply to the content being summarized.

9. Call Forwarding

VeraDial allows you to forward unanswered inbound calls to another phone number.

• Call forwarding is optional and can be enabled or disabled in your account settings.
• When enabled, unanswered calls are forwarded to your configured number after a 30-second timeout.
• Call forwarding and call screening are mutually exclusive — only one can be active at a time.
• You are responsible for ensuring you have the right to use the forwarding number you configure.
• Standard carrier charges may apply to forwarded calls on the receiving end.

10. Voicemail

11. Call Recording & Transcription

• You may opt to record outbound calls and AI calls. Recorded calls are stored in your account history.
• Recorded calls are automatically transcribed by a third-party speech recognition service (Deepgram). By using call recording, you consent to call audio being processed by this provider.
• Transcripts include speaker identification and timestamps and are stored alongside call records in your account.
• You are responsible for complying with all applicable call recording laws, including one-party and two-party consent requirements in your jurisdiction.

12. Call Map & Location Data

• VeraDial may collect your device's GPS location when you make or receive calls. This data is used to display your calls on an interactive map within the app.
• Location collection requires your device's location permission and is optional. You can revoke location access at any time through your device's system settings.
• Location data is stored alongside call records in your account and is not shared with third parties.

13. Push Notifications

• VeraDial sends push notifications to your device for events including incoming messages, new voicemails, missed calls, AI call completions, and low credit balance alerts.
• For your privacy, notifications do not display message content, AI summaries, or other sensitive details on your lock screen.
• You can manage notification permissions through your device's system settings at any time.

14. Subscription & Billing

• VeraDial requires a monthly subscription ($9.99/month per line) to access phone number features. The subscription includes a 3-day free trial for new users.
• New subscribers receive 50 welcome credits upon starting their free trial. Each paid billing cycle includes 100 credits.
• Additional phone lines (up to 4 extra) are available as a tiered add-on subscription. If your add-on subscription lapses, over-allowance numbers receive a 7-day grace period before being suspended.
• Additional credit packs may be purchased separately through the app.
• Credits do not expire and can be used for calls, SMS, and AI calling.
• If your subscription lapses, your phone number is reserved for 25 days before being released.
• All purchases are processed through the Apple App Store or Google Play Store.
• Refund requests must be directed to Apple or Google per their respective refund policies.
• We reserve the right to change pricing with reasonable notice.

15. Emergency Services Disclaimer

16. Account Suspension & Termination

• We may suspend or terminate accounts for policy violations without prior notice.
• Upon termination, purchased numbers are released and remaining credits are forfeited.
• You may delete your account in-app via Settings (two-step confirmation; Apple Sign-In tokens are revoked as part of the process) or by contacting support@veradial.com.

17. Limitation of Liability

VeraDial is provided “as-is” without warranty of any kind, express or implied. We do not warrant uninterrupted service, call quality, or message delivery. We are not liable for any damages arising from carrier issues, service interruptions, third-party actions, or your use of the service. Our total liability is limited to the amount you have paid for the service in the twelve (12) months preceding the claim.

18. Governing Law

These terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions.

19. Contact

For questions about these terms, contact us at support@veradial.com.