SMS Terms & Messaging Policy

This page explains how SMS text messaging works on VeraDial. Most messages sent through VeraDial come from an account holder — a business replying to people who contacted it . VeraDial Inc. separately sends limited, one-to-one customer-care follow-ups only to people who directly contact VeraDial and explicitly agree to receive a text. Our first-party customer-care consent process publishes the exact verbal script and confirmation flow. This page covers who sends messages, how you consent, what is sent, how often, what it costs, and how to stop messages at any time. It supplements our Privacy Policy and Terms of Service.

1. When VeraDial may text you directly

VeraDial does not send automated demo texts, account alerts, marketing messages, or bulk campaigns by SMS. The live demo runs entirely without SMS: try it in your browser at veradial.com/demo, or dial the demo line yourself from your phone using an on-screen code — in both cases the contact is a call you place, and no text is ever sent to you.

Account notifications — such as low-balance alerts — are delivered as in-app push notifications, not SMS. VeraDial does not text you about your account.

A VeraDial representative may send a one-to-one customer-care follow-up from +1 888-311-9059 after you contact VeraDial and explicitly agree to receive a text about your request. The representative follows the published verbal-consent and confirmation process. Every other message described below is business messaging: a text an account holder sends through VeraDial to someone who contacted that business.

2. Who sends business messages

VeraDial Inc. provides each account holder a dedicated business phone number. The messages sent through VeraDial are one-to-one replies and follow-ups from an individual account holder — a business or professional — to people who have contacted that business number. Every message identifies the sender by name and business.

3. How you consent to receive business messages

Consent is given directly to the business. Most commonly it is consumer-initiated: when you call or text a VeraDial business number to reach that business, you consent to receive SMS replies and follow-up messages from that business, at the phone number you used, about that conversation (for example, an inquiry about a service or an appointment). You may also opt in by giving express consent during a call or in person — for example, agreeing to receive a text with an appointment confirmation, a booking link, or a quote.

VeraDial sends no bulk, promotional, or marketing messages, and a business only messages people who have contacted it or given consent to be contacted. We do not sell your mobile number, message content, or opt-in consent, and we do not share them with third parties or affiliates for marketing or promotional purposes. Service providers that help deliver messages (such as our telecom carrier) process this data only to operate the service on our behalf.

4. Types of messages

Conversational and transactional only — replies to your inquiry, appointment scheduling and reminders, and follow-ups about the conversation you started. We do not send marketing or promotional content.

Examples of messages you might receive:

• “Hi, this is Maria at Bright Plumbing returning your call about your water heater — are you free Tuesday at 2 PM? Reply STOP to opt out.”
• “Thanks for reaching out. Here’s the link to confirm your estimate — reply HELP for help, STOP to opt out.”

5. Message frequency

Message frequency varies. You receive messages only as part of your ongoing conversation with the business you contacted.

6. Cost

Message and data rates may apply, according to the plan you have with your mobile carrier. VeraDial does not charge you to receive these messages.

7. Opting out and getting help

• Reply STOP to any message to opt out at any time. Opt-out is enforced automatically, and you will receive no further messages from that number unless you re-subscribe.
• Reply HELP for help, or contact us at support@veradial.com.
• To re-subscribe after opting out, reply START.

8. Acceptable use

VeraDial messaging is for one-to-one conversational and transactional replies only. Account holders may not use it to send marketing or bulk messages, or any content prohibited by mobile carriers — including messages that promote or facilitate adult content, hate, alcohol, tobacco or vaping, cannabis or CBD, firearms, gambling, illegal substances, high-risk financial services (such as payday loans, debt relief, or cryptocurrency), multi-level marketing or get-rich-quick schemes, third-party lead generation, or phishing and malware. These rules apply even when the recipient has consented. See our Terms of Service for the complete Acceptable Use Policy.

9. More information

For how we collect, use, and retain message content and consent records, see our Privacy Policy. For the rules governing use of the service, see our Terms of Service. Questions about messaging? Email support@veradial.com.