Smoother calls, fewer scam alerts, and transfers to the right person
Vera handles pauses and interruptions better, files known scam calls quietly, and can connect callers to the people you name.
Better handling of pauses and interruptions
We improved how Vera handles callers who pause mid-sentence or speak over her, including while she asks for a name or callback number.
Known scam and robocalls are filed quietly
When a caller plays a known recorded sales or scam script, VeraDial files the call away without an alert, email or follow-up flag, and keeps it out of Needs you. It stays in History, and you can restore it from the archive.
Transfers to the people you name
Under Numbers → your line → Transfers, name the people or departments Vera can connect callers to, a phone number or a teammate on the line, and say in plain words when each applies. Calls ring straight through. If a phone number isn’t answered, the call usually goes to that phone’s own voicemail, and with call recording on for the line, the message is also saved in your VeraDial History.
Missed transfers don’t slip away
If a transfer to a teammate, or to a phone with no voicemail, rings out, the caller hears that their details are saved and can leave a message. The call stays in Needs you until you handle it, and you get a “Missed call — call back” alert with what Vera captured.
Trusted callers ring you directly
Add up to 50 numbers per line, such as family or key clients, under Numbers → your line → Trusted callers. Their calls skip Vera and ring your VeraDial app instead.
Ask callers before recording
An optional Caller notice setting, “Ask permission”, has Vera ask each caller before the conversation is kept. If they decline, they’re connected to you with nothing recorded, and History says so.
Calendar booking works with one day left blank
Hours saved with a day left untouched now count that day as Closed, so Vera can offer appointment times as soon as one day is open and a time zone is set. When booking is off, the web console’s calendar page now says why.
Forwarding setup for TextNow and more Canadian numbers
TextNow is now in the carrier list with its own steps, and numbers from app-based providers are sent to that provider’s call-forwarding settings instead of carrier dial codes that can’t work on them.
Build Vera in the browser from your website or listing
The web console can now build Vera from your website, your Google listing or a template, as the app does. An existing account can pull additions from its website or listing and choose what to add without losing anything it typed.
A booking link ends the call cleanly
When Vera texts a caller your booking link, the call now wraps up normally instead of asking for a callback number as if nothing had been arranged.
More room to try voicemail greetings
Make up to 20 AI voicemail greetings an hour instead of 5. Recordings and uploaded audio never count toward that limit, and if you reach it, the web console says when you can make the next one.
Clearer AI-call safety reviews
Once support confirms who your business is, later calls under the same business aren’t held for the same review again. When a call is waiting on a review, the message says so plainly and offers a pre-addressed “Email support” link.
Easier-to-read web console
Everyday text in the web console is one size larger, with a little more space between lines.
Transfers, Trusted callers and Caller notice are set per line under Numbers in the web console at app.veradial.com.