Fair Use Policy

VeraDial plans include unlimited calling, texting, and an AI receptionist (Vera) subject to this Fair Use Policy. “Unlimited” means normal use by one real business — making and receiving its own calls and texts, with Vera answering the calls that business naturally receives. It is not a license to resell the service, run a call center or automated dialer through it, send bulk or marketing campaigns, or use a VeraDial line as infrastructure for traffic that does not originate from your own business.

We may review, limit, or suspend usage that is inconsistent with normal, fair, and reasonable use of the service. Whenever reasonably possible we will contact you first and give you a chance to adjust before we take any action. We will not silently cut off a paying customer.

What’s included

• Calls and texts to US and Canadian numbers, for ordinary one-business use, are unlimited under this policy.
• Vera (AI receptionist and SMS assistant) answers and replies to the inbound calls and texts your business receives, around the clock.
• AI calling and live translation are included up to the monthly minutes shown on your plan; usage beyond that draws on any remaining account balance, then pauses until your next billing period.

Prohibited use

Regardless of volume, you may not use VeraDial to:

• Use autodialers, bots, robocalling, or any automated or machine-generated calling or messaging system.
• Send bulk, broadcast, or marketing messages, or place outbound campaigns, without the recipient’s prior express consent and a clear opt-out.
• Resell, sublicense, or share your line, or route another party’s traffic through it.
• Engage in traffic pumping or any scheme to inflate call volume to high-cost or revenue-sharing numbers.
• Use the service to receive one-time passcodes or verification codes for third-party account creation (verification-code farming).
• Impersonate, defraud, harass, threaten, or deceive, or spoof caller ID to do so.
• Contact anyone who has asked not to be contacted, or who is on an applicable Do Not Call list.
• Send content that is unlawful, or that the major carriers prohibit on A2P messaging — including messages relating to illegal substances, the unlawful sale of firearms, hate speech, fraud or phishing, high-risk financial services and loans, gambling, or adult services.

Enforcement

If your usage looks inconsistent with this policy, we will normally reach out to understand your needs first — often there’s a better-fit plan. Where usage is clearly abusive or violates the prohibited-use rules above, or continues after we’ve asked you to stop, we may throttle, suspend, or terminate the service. We reserve the right to impose limits on usage of the service at our reasonable discretion, consistent with this policy and the Terms of Service.