How to forward calls from Videotron
Setup path — Videotron publishes no dial codes VeraDial could verify, so this guide uses the settings route.
Updated May 3, 2026
The short answer
Videotron doesn't have verified dial codes, so use your phone's call-forwarding settings or Videotron's official instructions to forward calls to the number you choose. The steps below walk through it.
Videotron's own instructions are the source of truth
VeraDial hasn't verified tap-to-dial codes for Videotron, so start with the official setup guide. The steps below are the generic path if you'd rather do it from your phone settings.
Official Videotron instructionsEvery call to your Videotron number goes straight to the number you forward to — your phone never rings.
Set always-forward in phone settings
Open your carrier or phone call-forwarding settings, choose Always forward, and enter your VeraDial number.
Videotron-specific notes
- This carrier does not have a verified VeraDial dial-code recipe yet.
- Videotron publishes phone-settings setup for mobile call forwarding.
Standard forwarding caveats
- Call forwarding routes voice calls only. Text messages stay with your original carrier.
- Forwarded calls may use minutes or create carrier charges depending on your plan.
- Activate forwarding from the phone or SIM that receives the original calls.
- Carrier forwarding codes can vary by prepaid, business, landline, VoIP, and MVNO plans.
Your Videotron number rings first; only calls you don't pick up get forwarded.
Set missed-call forwarding in phone settings
Open your carrier or phone call-forwarding settings, then set unanswered, busy, and unreachable calls to your VeraDial number if those options are available.
Videotron-specific notes
- This carrier does not have a verified VeraDial dial-code recipe yet.
- Videotron publishes phone-settings setup for mobile call forwarding.
Standard forwarding caveats
- Call forwarding routes voice calls only. Text messages stay with your original carrier.
- Forwarded calls may use minutes or create carrier charges depending on your plan.
- Activate forwarding from the phone or SIM that receives the original calls.
- Carrier forwarding codes can vary by prepaid, business, landline, VoIP, and MVNO plans.
- If your carrier voicemail picks up before forwarding kicks in, calls never reach VeraDial. If a test lands in carrier voicemail, disable it or shorten its ring delay.
FAQ
Does call forwarding on Videotron forward my text messages too?
No. Call forwarding routes voice calls only. Text messages stay with your original carrier. If you want texts answered too, that needs a separate setup on the receiving side.
Does call forwarding cost extra on Videotron?
Forwarded calls may use minutes or create carrier charges depending on your plan.
Why do calls still go to my Videotron voicemail instead of forwarding?
With missed-call (conditional) forwarding, carrier voicemail and forwarding race each other — whichever answers first wins. If your carrier voicemail picks up before forwarding kicks in, calls never reach VeraDial. If a test lands in carrier voicemail, disable it or shorten its ring delay.
How do I turn off call forwarding on Videotron?
Open the same call-forwarding settings you used to turn it on and switch forwarding off. Activate forwarding from the phone or SIM that receives the original calls.
Do these steps work on prepaid, business, or MVNO Videotron plans?
Carrier forwarding codes can vary by prepaid, business, landline, VoIP, and MVNO plans. When in doubt, follow Videotron's own instructions at videotron.com.
Where to point your forwarding
Forward to a number that answers — not another voicemail
Point your forwarding at a VeraDial number and Vera answers 24/7 — greets the caller, handles routine questions, takes the message, and texts you the transcript.
VeraDial detects your carrier and verifies forwarding with a real test call — it calls your old number from your new one and confirms the call arrives, so you know forwarding works before a customer does.