How to forward calls from Virgin Plus
Setup path — Virgin Plus publishes no dial codes VeraDial could verify, so this guide uses the settings route.
Updated June 15, 2026
The short answer
Virgin Plus doesn't have verified dial codes, so use your phone's call-forwarding settings or Virgin Plus's official instructions to forward calls to the number you choose. The steps below walk through it.
Virgin Plus's own instructions are the source of truth
VeraDial hasn't verified tap-to-dial codes for Virgin Plus, so start with the official setup guide. The steps below are the generic path if you'd rather do it from your phone settings.
Official Virgin Plus instructionsEvery call to your Virgin Plus number goes straight to the number you forward to — your phone never rings.
Set always-forward in phone settings
Open your carrier or phone call-forwarding settings, choose Always forward, and enter your VeraDial number.
Virgin Plus-specific notes
- Virgin Plus sets call forwarding from the phone Settings menu (Settings > Call Forwarding), not a dial code.
- Forwarded calls are billed like normal calls; long distance applies if your VeraDial number is outside your home area.
Standard forwarding caveats
- Call forwarding routes voice calls only. Text messages stay with your original carrier.
- Forwarded calls may use minutes or create carrier charges depending on your plan.
- Activate forwarding from the phone or SIM that receives the original calls.
- Carrier forwarding codes can vary by prepaid, business, landline, VoIP, and MVNO plans.
Your Virgin Plus number rings first; only calls you don't pick up get forwarded.
Set missed-call forwarding in phone settings
Open your carrier or phone call-forwarding settings, then set unanswered, busy, and unreachable calls to your VeraDial number if those options are available.
Virgin Plus-specific notes
- Virgin Plus sets call forwarding from the phone Settings menu (Settings > Call Forwarding), not a dial code.
- Forwarded calls are billed like normal calls; long distance applies if your VeraDial number is outside your home area.
Standard forwarding caveats
- Call forwarding routes voice calls only. Text messages stay with your original carrier.
- Forwarded calls may use minutes or create carrier charges depending on your plan.
- Activate forwarding from the phone or SIM that receives the original calls.
- Carrier forwarding codes can vary by prepaid, business, landline, VoIP, and MVNO plans.
- If your carrier voicemail picks up before forwarding kicks in, calls never reach VeraDial. If a test lands in carrier voicemail, disable it or shorten its ring delay.
FAQ
Does call forwarding on Virgin Plus forward my text messages too?
No. Call forwarding routes voice calls only. Text messages stay with your original carrier. If you want texts answered too, that needs a separate setup on the receiving side.
Does call forwarding cost extra on Virgin Plus?
Forwarded calls may use minutes or create carrier charges depending on your plan. Forwarded calls are billed like normal calls; long distance applies if your VeraDial number is outside your home area.
Why do calls still go to my Virgin Plus voicemail instead of forwarding?
With missed-call (conditional) forwarding, carrier voicemail and forwarding race each other — whichever answers first wins. If your carrier voicemail picks up before forwarding kicks in, calls never reach VeraDial. If a test lands in carrier voicemail, disable it or shorten its ring delay.
How do I turn off call forwarding on Virgin Plus?
Open the same call-forwarding settings you used to turn it on and switch forwarding off. Activate forwarding from the phone or SIM that receives the original calls.
Do these steps work on prepaid, business, or MVNO Virgin Plus plans?
Carrier forwarding codes can vary by prepaid, business, landline, VoIP, and MVNO plans. When in doubt, follow Virgin Plus's own instructions at virginplus.ca.
Where to point your forwarding
Forward to a number that answers — not another voicemail
Point your forwarding at a VeraDial number and Vera answers 24/7 — greets the caller, handles routine questions, takes the message, and texts you the transcript.
VeraDial detects your carrier and verifies forwarding with a real test call — it calls your old number from your new one and confirms the call arrives, so you know forwarding works before a customer does.