The VeraDial Web Console: Tasks, Call Fields, File Requests and Website Chat
Everything in VeraDial also works from a browser at app.veradial.com: your inbox and Needs you, calls, voicemail, messages, AI calls, contacts, Vera's setup, numbers, billing, integrations and team. Some tools are web only: a task list, up to 12 custom call fields that Vera fills from each call, secure photo-upload links for customers (Vera Plus), and a chat widget that lets Vera answer visitors on your own website.
By Graham Thomson · Updated September 30, 2026 · Product-checked September 30, 2026
Tasks
Keep follow-ups in one list with priority, due date and snooze. Create a task from any call so the context stays attached. Completed tasks stay as history and can be reopened. Tasks are for you; they can't be assigned to other people.
Custom call fields
Under Assistant → Information, define up to 12 fields (text, number, yes/no or date), such as job type, budget or vehicle year. After each answered call, Vera fills in only what the caller actually said and leaves the rest blank. The values show on the call and can be sent to your integrations.
Secure file requests (Vera Plus)
Need a photo of the leak or the damaged part? Create a request under Files and send the customer the private link. They upload photos without creating an account.
- JPEG, PNG and WebP images; up to 5 files and 30 MB per request, 10 MB per file.
- Every file is virus-scanned and cleaned before you can download it.
- Links expire, and files are kept for 30 days by default (up to 90).
Website chat
Add Vera to your own website with one script tag. She answers visitors by text from the same business profile she uses on the phone, says she is an AI, and collects a name, email or phone number when a visitor needs a person. You get a notification and the conversation appears in your inbox.
Everything else
The console also covers Vera's greeting, hours, training and change history, Preview Vera (talk to your receptionist in the browser before going live), receptionist quality reports, per-line settings such as transfers, trusted callers and call recording, activity email preferences, referrals, and team access.
FAQ
Do I need the mobile app?
You can sign up, subscribe and run your account entirely from the web console. The mobile app is needed if you want calls to ring on your phone.
Does Preview Vera test my phone number?
No. Preview Vera runs in the browser and places no phone call, so it does not test your number or call forwarding. Call your number from another phone for that.
Still stuck?
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Include the step you reached and what happened. That helps us solve the problem and correct the guide if the product has changed.
Hear Vera in action.
Play a short sample call, follow the transcript, and move into a personalized live demo when you're ready.