Customers text. Vera answers.
The same receptionist that answers your calls answers your texts. Vera drafts a reply from your business profile — you approve it with one tap, or let her send automatically. Take over any conversation just by replying yourself.
By Graham Thomson · Updated July 2, 2026
- Drafts replies from your real hours, services, and pricing
- Reads photos customers text and factors them into the answer
- Approve mode or full auto — you choose per line
- Shares your booking link when customers ask to schedule
What it does
AI SMS Receptionist capabilities.
Draft-approve or auto-reply
In approve mode, Vera drafts the reply and you get a notification — review, tweak by regenerating, and send with one tap. In auto mode she replies on her own and hands anything sensitive back to you as a draft instead of guessing.
Sees the photos, too
A customer texts a photo of a leaking pipe or a broken fence panel. Vera reads the image and drafts a reply that acknowledges what she's looking at — not a canned "thanks for your message."
One brain across calls and texts
Vera answers texts from the same business profile she uses on the phone: your services, hours, pricing, and booking policy. Update it once and both channels stay consistent.
Booking link on request
When a customer asks to schedule, Vera shares your booking link in the thread — the one place a URL actually helps, instead of being read out over the phone.
You can always take over
Reply yourself and your message wins — Vera's pending draft is discarded. Pause her on any conversation and resume when you want. STOP requests are honored automatically and the first AI reply in every thread identifies the business and the assistant.
In practice
Who uses ai sms receptionist?
Contractor on a job site
A customer texts "do you do fence repair? here's the damage" with two photos. Vera drafts: what you offer, that the photos look like a half-day job category, and your booking link. You glance at the draft between cuts and tap send.
Salon owner with full hands
"Are you open Sunday? What's a men's cut?" arrives mid-appointment. Vera auto-replies with your Sunday hours and price list. The customer books; you find out from the summary, not the interruption.
FAQ
Common questions.
Will customers know they're texting an AI?
Yes. The first AI reply in every conversation identifies your business and notes it's an automated assistant, with opt-out instructions. After that, replies read naturally — but we don't hide what Vera is.
What if Vera doesn't know the answer?
She only answers from your business profile — she's instructed never to invent prices, hours, or services. In auto mode, anything she isn't confident about comes back to you as a draft instead of being sent.
Can I edit a draft before it sends?
You can regenerate a draft for a different take, dismiss it, or just type your own reply — your manual reply always supersedes the draft. Sent AI replies are badged in your conversation history so you always know who said what.
Does this work on every number I own?
It's configured per line — turn it on for your main business number and leave a personal or direct line untouched. Each line can answer as its own business identity.
Hear Vera in action.
Play a short sample call, follow the transcript, and move into a personalized live demo when you're ready.