How to forward calls from Vonage Business
Setup path — Vonage Business publishes no dial codes VeraDial could verify, so this guide uses the settings route.
Updated July 10, 2026
The short answer
Vonage Business doesn't use dial codes — call forwarding is set in the Vonage Business app or admin portal. The steps below show where the setting lives, for both forward-everything and missed-calls-only routing.
Vonage Business's own instructions are the source of truth
VeraDial hasn't verified tap-to-dial codes for Vonage Business, so start with the official setup guide. The steps below are the generic path if you'd rather do it from your phone settings.
Official Vonage Business instructionsEvery call to your Vonage Business number goes straight to the number you forward to — your phone never rings.
Forward all calls in your provider settings
Open your provider’s app or admin portal, find Call Forwarding (sometimes under Call Handling or Calls), and forward all calls to your VeraDial number.
Vonage Business-specific notes
- In the Vonage Business admin portal, set Call Forwarding or Follow Me on the user or virtual receptionist that owns the number.
Standard forwarding caveats
- Call forwarding routes voice calls only. Text messages stay with your original carrier.
- Forwarded calls may use minutes or create carrier charges depending on your plan.
- Activate forwarding from the phone or SIM that receives the original calls.
- Carrier forwarding codes can vary by prepaid, business, landline, VoIP, and MVNO plans.
Your Vonage Business number rings first; only calls you don't pick up get forwarded.
Forward missed calls in your provider settings
In your provider’s app or admin portal, route unanswered calls to your VeraDial number — usually under Call Handling, Call Flows, or ring-timeout rules.
Vonage Business-specific notes
- In the Vonage Business admin portal, set Call Forwarding or Follow Me on the user or virtual receptionist that owns the number.
Standard forwarding caveats
- Call forwarding routes voice calls only. Text messages stay with your original carrier.
- Forwarded calls may use minutes or create carrier charges depending on your plan.
- Activate forwarding from the phone or SIM that receives the original calls.
- Carrier forwarding codes can vary by prepaid, business, landline, VoIP, and MVNO plans.
- If your carrier voicemail picks up before forwarding kicks in, calls never reach VeraDial. If a test lands in carrier voicemail, disable it or shorten its ring delay.
FAQ
Does call forwarding on Vonage Business forward my text messages too?
No. Call forwarding routes voice calls only. Text messages stay with your original carrier. If you want texts answered too, that needs a separate setup on the receiving side.
Does call forwarding cost extra on Vonage Business?
Forwarded calls may use minutes or create carrier charges depending on your plan.
Why do calls still go to my Vonage Business voicemail instead of forwarding?
With missed-call (conditional) forwarding, carrier voicemail and forwarding race each other — whichever answers first wins. If your carrier voicemail picks up before forwarding kicks in, calls never reach VeraDial. If a test lands in carrier voicemail, disable it or shorten its ring delay.
How do I turn off call forwarding on Vonage Business?
Open the same call-forwarding settings you used to turn it on and switch forwarding off. Activate forwarding from the phone or SIM that receives the original calls.
Do these steps work on prepaid, business, or MVNO Vonage Business plans?
Carrier forwarding codes can vary by prepaid, business, landline, VoIP, and MVNO plans. When in doubt, follow Vonage Business's own instructions at support.vonage.com.
Where to point your forwarding
Forward to a number that answers — not another voicemail
Point your forwarding at a VeraDial number and Vera answers 24/7 — greets the caller, handles routine questions, takes the message, and texts you the transcript.
VeraDial detects your carrier and verifies forwarding with a real test call — it calls your old number from your new one and confirms the call arrives, so you know forwarding works before a customer does.