Keep Your Business Number: Call Forwarding and Porting

Forward calls now. Keep your carrier and texting setup.

Call forwarding sends incoming calls from your existing business number to your VeraDial number. Your current carrier still holds the original number and receives its texts. Those texts do not move into VeraDial. Keep that carrier service active, and check your plan for forwarding charges and supported forwarding options.

Porting moves the number’s calls and texts

Porting is a transfer of the number to a new provider, rather than a rule that redirects calls. We can check your number’s eligibility while our support-assisted porting service is being validated. Customer transfers are not generally available yet. An eligibility result is not approval to transfer or a confirmed transfer date.

• The initial validation scope is eligible US local business numbers. Do not assume a mobile, toll-free, Canadian, international, or bundled-service number can transfer.
• Outbound US texting needs carrier registration for the transferred number. A completed voice transfer does not mean outgoing texts are ready.
• A future transfer requires support to confirm requirements, paid service, authorization, and the risks with you before submission.

Before ending service with your current carrier

Do not cancel your existing line before a transfer is confirmed complete. A transfer can end service for that number with the old carrier, but it may not close your whole account or cancel other charges. Ask your carrier how it affects any mobile plan, internet bundle, other lines, or remaining balance. If a mobile number is ever approved for transfer, VeraDial does not replace your cellular data plan.

Plan for an uncertain cutover

Carrier review and corrections can change transfer timing. Calls and texts may switch at different times, and service interruptions are possible. We cannot promise zero downtime or a firm cutover date. Agree on a backup contact method, then confirm incoming calls, outgoing calls, and texting separately before treating a future transfer as complete.

1. Test the VeraDial number first

Call the VeraDial number from another phone and confirm that Vera answers as the right business. If a caller should be connected to you, also confirm that Ring on this phone is enabled on the device that should receive the call.

2. Open the forwarding setup

In VeraDial, open Forward Existing Number and enter the business number you want customers to keep calling. The guided setup identifies the carrier and shows the appropriate forwarding flow.

• Use the carrier instructions exactly as shown in the app.
• Choose all-call or missed-call forwarding according to when Vera should answer.
• Forward to the VeraDial number shown for the line you tested.

3. Complete the connection test

Return to VeraDial and run the forwarding test. Call the existing business number from another phone and confirm that Vera answers. If the test fails, cancel the forwarding rule before trying a different carrier code or routing mode.