Keep Your Business Number: Call Forwarding and Porting
You do not need to port your existing number to use VeraDial. Forward its calls with the guided setup, or ask us to transfer an eligible US or Canadian number to VeraDial with no transfer fee. Either way, first confirm that your VeraDial number works directly.
By Graham Thomson · Updated October 1, 2026 · Product-checked October 1, 2026
Forward calls now. Keep your carrier and texting setup.
Call forwarding sends incoming calls from your existing business number to your VeraDial number. Your current carrier still holds the original number and receives its texts. Those texts do not move into VeraDial. Keep that carrier service active, and check your plan for forwarding charges and supported forwarding options.
Porting moves the number’s calls and texts
Porting is a transfer of the number to a new provider, rather than a rule that redirects calls. We transfer eligible US and Canadian business numbers with no VeraDial transfer fee; your regular subscription applies. We handle each transfer personally: support confirms ownership, the paperwork, and the steps and timing for your number before anything is submitted.
- Request a transfer in the app or web console under Phone Numbers → Bring your number, or email support@veradial.com. Forward calls in the meantime.
- Toll-free and international numbers are not part of this service. Ask support before assuming a mobile or bundled-service number can move.
- Outbound US texting needs carrier registration for the transferred number. A completed voice transfer does not mean outgoing texts are ready.
- Before submission, support confirms the requirements, a paid (non-trial) subscription, your carrier authorization, and the risks with you.
Before ending service with your current carrier
Do not cancel your existing line before a transfer is confirmed complete. A transfer can end service for that number with the old carrier, but it may not close your whole account or cancel other charges. Ask your carrier how it affects any mobile plan, internet bundle, other lines, or remaining balance. If you transfer a mobile number, VeraDial does not replace its cellular data plan.
Plan for an uncertain cutover
Carrier review and corrections can change transfer timing. Calls and texts may switch at different times, and service interruptions are possible. We cannot promise zero downtime or a firm cutover date. Agree on a backup contact method, then confirm incoming calls, outgoing calls, and texting separately before treating a transfer as complete.
1. Test the VeraDial number first
Call the VeraDial number from another phone and confirm that Vera answers as the right business. If a caller should be connected to you, also confirm that Ring on this phone is enabled on the device that should receive the call.
2. Open the forwarding setup
In VeraDial, open Forward Existing Number and enter the business number you want customers to keep calling. The guided setup identifies the carrier and shows the appropriate forwarding flow.
- Use the carrier instructions exactly as shown in the app.
- Choose all-call or missed-call forwarding according to when Vera should answer.
- Forward to the VeraDial number shown for the line you tested.
3. Complete the connection test
Return to VeraDial and run the forwarding test. Call the existing business number from another phone and confirm that Vera answers. If the test fails, cancel the forwarding rule before trying a different carrier code or routing mode.
FAQ
What should I send when I ask about my number?
Contact support@veradial.com with your business number, current carrier, country, and whether you want calls only or calls and texts. This starts a conversation, not a transfer order. Do not email account PINs, passwords, bills, or authorization documents; support will explain the appropriate next step if needed.
Can I transfer a Canadian number?
Yes. We transfer eligible Canadian business numbers with no VeraDial transfer fee, handled personally like US transfers, and support confirms the steps and timing for your number first. Until then, or if you prefer to keep your carrier, use its call-forwarding setup to send calls to VeraDial; texts stay with that carrier.
Does forwarding transfer my number?
No. With forwarding, the number stays with your current carrier; forwarding only changes where incoming calls are sent. Moving the number itself is a transfer (porting), covered above.
Can I still display my existing number on outbound calls?
You can separately verify an eligible number as an outbound caller ID under Numbers. That is different from forwarding incoming calls and does not make the number a VeraDial SMS line.
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