How to Set Up Call Forwarding on Verizon Business
Verizon Business supports call forwarding on most postpaid plans, controlled either by short feature codes from the handset or through the My Business Wireless portal. The goal of forwarding to an AI-enabled destination is simple: when you can't pick up — on a job, in a meeting, after hours — the call still gets answered and you get a readable transcript in seconds.
By Graham Thomson · Updated May 13, 2026
The short answer for Verizon Business
Verizon Business supports three forwarding modes on most lines: unconditional (every call forwarded), busy (forwarded only when your line is engaged), and no-answer (forwarded after a set number of rings). Use star codes from your phone or the My Business Wireless portal to configure.
- *72 + the destination number — enable unconditional forwarding (forward all calls).
- *73 — disable forwarding and restore calls to your handset.
- *71 + the destination number — enable conditional forwarding (busy / no-answer) on many plans.
- Codes can vary by plan and device — verify on the My Business Wireless portal at verizonwireless.com/business if a star code doesn't take effect.
Step-by-step from the handset
From a Verizon Business handset, dial the star code, the destination 10-digit number, then send. Most lines play a confirmation tone. To verify, call your Verizon Business number from another phone — it should ring the destination.
- Dial *72, then the 10-digit destination, then press the call button.
- Wait for the confirmation tone or stutter dial tone.
- Test by calling your Verizon Business number from another line.
- To disable, dial *73 and press call.
Step-by-step from the My Business Wireless portal
If you manage multiple lines, the portal is the cleaner option — you can enable forwarding without touching each device. Sign in to verizonwireless.com/business with your administrator credentials, select the line, and find Call Forwarding under Manage Features.
- Sign in to verizonwireless.com/business as an administrator.
- Select the line you want to configure under Manage Devices.
- Open Manage Features and locate Call Forwarding.
- Enable the appropriate mode (Always, Busy, No Answer) and enter the destination number.
What to forward to — an AI-enabled number
Forwarding to a personal cell only solves half the problem — calls that you can't answer still go to voicemail and you still call back hours later. Forwarding to a VeraDial line adds an AI layer in front: VeraDial answers, identifies itself as an AI assistant for your business, triages whether the caller has an emergency or a routine request, and delivers a transcript to your phone within seconds.
- VeraDial number with STIR/SHAKEN A-level attestation as the forwarding destination.
- AI call screening turns missed calls into readable transcripts.
- Voicemail transcription on anything the AI captures.
- $9.99/mo per line, 100 monthly credits included, 7-day free trial.
Conditional vs unconditional forwarding
Pick the mode that matches your workflow. Most service businesses do best with conditional forwarding (busy + no-answer): your Verizon Business line rings first, and only unanswered calls reach the AI. That preserves the case where you can pick up, and only triggers AI handling when you actually can't.
FAQ
Does *72 work on all Verizon Business plans?
*72 works on most postpaid Verizon Business plans for unconditional forwarding, but exact code support varies by plan tier and line type. If *72 returns an error or doesn't change anything, use the My Business Wireless portal at verizonwireless.com/business — that path works across every plan. Prepaid lines and some pooled-data plans handle forwarding differently and may require admin configuration.
Will my Verizon Business number show the right caller ID when forwarded?
When Verizon forwards your call to a destination, the destination receives the call from your Verizon Business number — not from the original caller. The original caller's number is typically passed through as the caller ID. This matters if your destination is a VeraDial line: VeraDial sees who is calling you originally and can capture that in the transcript, even though the call routed via Verizon's forwarding.
Can I forward only specific types of calls (after-hours, busy)?
Yes. Verizon Business supports conditional forwarding via the portal — you can configure forwarding to trigger only on no-answer (e.g., after 4 rings), only on busy, or both. This is the recommended pattern for service businesses: your line rings first, and only unanswered calls hit the AI. Star codes for conditional forwarding (typically *71 on Verizon) exist on some plans but vary; the portal is the reliable path.
What does it cost to forward Verizon Business calls to a VeraDial line?
Verizon's forwarding feature is included on most postpaid Business plans at no extra per-call charge. The destination call (Verizon Business → VeraDial number) counts as an outbound call on your Verizon plan for billing purposes; check your minutes pool if you have a capped plan. VeraDial is $9.99/mo per line for the receiving end, with 100 monthly AI credits included (AI calls cost 5 credits per minute, so about 20 minutes of AI conversation/mo before top-ups).
How is this different from voicemail?
Voicemail captures a one-way recorded message — the caller talks to your greeting, you read or listen later. Call forwarding to an AI-enabled number captures a real conversation: the AI greets the caller, asks if it's an emergency or a routine call, captures their answers in their own words, and delivers a transcript within seconds. For service businesses, the difference is whether you find out about the missed call in 10 minutes or 10 hours.
Hear an AI call happen live.
Pick a scenario, verify by SMS, and watch the transcript stream as VeraDial places the call.