How to Set Up Call Forwarding on AT&T Business
AT&T Business supports call forwarding on both wireless and landline plans through star codes from the handset and the AT&T Business Center portal. Forwarding to an AI-enabled destination turns missed calls into actionable transcripts — the AI greets the caller, captures intake, and notifies you within seconds.
By Graham Thomson · Updated May 13, 2026
The short answer for AT&T Business
AT&T Business supports unconditional, busy, and no-answer forwarding on most plans. Star codes from the handset are the fastest path; the AT&T Business Center portal is the cleaner path for admins managing multiple lines.
- *72 + the destination number — enable unconditional forwarding.
- *73 — disable forwarding.
- *67 — typically conditional forwarding (busy / no-answer) on AT&T Business; varies by plan.
- AT&T Business Center (business.att.com) — manage forwarding centrally for multi-line accounts.
Step-by-step from the handset
From an AT&T Business wireless or landline handset, dial the star code, the 10-digit destination number, and press the call button. Wait for the confirmation tone before hanging up.
- Dial *72, then the 10-digit destination, then press call.
- Wait for the confirmation beeps or stutter dial tone.
- Test by calling your AT&T Business number from another phone.
- To disable forwarding, dial *73 and press call.
Step-by-step from AT&T Business Center
AT&T Business Center (business.att.com) is the administrator portal for managing wireless and wireline services. Sign in, locate the line, and configure forwarding under the line's feature settings.
- Sign in to business.att.com with your administrator credentials.
- Locate the line under Wireless or Voice Services.
- Open Call Forwarding settings for the line.
- Choose Always, Busy, or No Answer, and enter the destination number.
What to forward to — an AI-enabled number
A VeraDial number is a useful destination because it adds an AI layer in front of the forwarded call: the AI answers, identifies itself as an assistant for your business, captures the caller's intent in plain language, and delivers a transcript and notification within seconds. The original caller's number passes through, so VeraDial can identify who is calling.
- VeraDial number with STIR/SHAKEN A-level attestation on the receiving end.
- AI call screening for triage and intake capture.
- Voicemail transcription on captured messages.
- $9.99/mo per line, 100 monthly credits included, 7-day free trial.
When to use conditional forwarding instead
Unconditional forwarding sends every call. Conditional forwarding (busy + no-answer) sends only the calls you couldn't pick up — useful when you want your AT&T Business line to ring first and reach the AI as a fallback. For most service businesses, conditional is the right mode: it preserves direct customer contact when you're available, and triggers AI handling only when you're not.
FAQ
Does *72 always work on AT&T Business?
*72 works on most postpaid AT&T Business wireless and landline plans for unconditional forwarding. Some pooled-line plans, advanced PBX configurations, and specific industry plans require configuration through AT&T Business Center instead. If a star code returns an error or doesn't take effect, sign in to business.att.com and configure forwarding through the line's feature settings.
Will the caller ID be preserved through forwarding?
When AT&T forwards a call to your destination, the destination typically receives the original caller's number as the caller ID — not your AT&T Business number. This is standard behavior. For a VeraDial line on the receiving end, this means the AI can identify who is calling you and capture that in the transcript, even though the call routed through AT&T's forwarding.
Are there extra charges for AT&T Business call forwarding?
Forwarding is included on most postpaid AT&T Business plans at no extra per-call charge. The leg from your AT&T Business line to the destination counts as an outbound call on your AT&T plan — check your minutes pool if you have a capped wireless plan. For a VeraDial line on the receiving end, $9.99/mo per line covers the AI screening, transcription, and notification layer.
Can I forward only after-hours calls?
Yes, through the AT&T Business Center portal. AT&T supports time-of-day routing for many business plans — you can configure forwarding to activate only during specific hours (e.g., 6 PM to 8 AM, or weekends). This is the most common setup for service businesses that want to take calls personally during business hours and route after-hours calls to an AI for triage.
What's the difference between this and AT&T's voicemail?
AT&T voicemail captures a one-way recording — the caller talks to your greeting, you check later. Call forwarding to an AI-enabled number captures an actual conversation: the AI greets the caller, asks what they need, captures their answer, and delivers a transcript in seconds. For a service business, that means knowing about a burst pipe at 9 PM in 30 seconds, not at 7 AM the next morning.
Hear an AI call happen live.
Pick a scenario, verify by SMS, and watch the transcript stream as VeraDial places the call.