How to Set Up Call Forwarding on Telus Business (Canada)
Telus Business is the third of Canada's big three wireless carriers, supporting call forwarding via GSM feature codes and the My Telus Business portal. Forwarding to an AI-enabled number delivers a real-time screening and transcription layer in front of every forwarded call — useful for trades, contractors, and small operators across BC, Alberta, and the rest of Canada.
By Graham Thomson · Updated May 13, 2026
The short answer for Telus Business
Telus Business wireless lines support GSM-style feature codes. Configure from the handset or from the My Telus Business portal at telus.com/business.
- **21*[10-digit destination]# — enable unconditional forwarding.
- ##21# — disable unconditional forwarding.
- **61*[10-digit destination]*11*[seconds]# — enable no-answer forwarding.
- **67*[10-digit destination]# — enable busy forwarding.
- ##002# — disable all forwarding on the line.
- *72 + destination — works on Telus home phone / business landline plans as the legacy code.
Step-by-step from the handset
From your Telus Business wireless handset, dial the full GSM code string and press call / send. The handset displays a confirmation.
- Dial **21*[10-digit destination]# from your Telus Business handset.
- Press send / call.
- Wait for the on-screen confirmation message.
- Test by calling your Telus Business number from another phone.
- To disable, dial ##21# and press send.
Step-by-step from My Telus Business
My Telus Business (telus.com/business) is the administrator portal for managing Telus Business wireless and wireline services. Sign in, find the line, and configure forwarding under feature settings.
- Sign in to telus.com/business with your administrator credentials.
- Locate the line under Wireless or Voice Services.
- Find Call Forwarding under feature settings for the line.
- Set the mode (Always, Busy, No Answer) and enter the destination number.
What to forward to — an AI-enabled number
A VeraDial line as the destination adds an AI layer in front of the call: the AI answers, identifies itself as an AI assistant for your business, captures the caller's question, and delivers a transcript and notification within seconds.
- VeraDial number with STIR/SHAKEN A-level attestation on the receiving side.
- AI call screening for emergency vs. routine triage.
- Voicemail transcription on captured messages.
- $9.99/mo per line, 100 monthly credits included, 7-day free trial. Canadian numbers supported.
Telus-specific notes
Telus Business plans differ between wireless and wireline. Telus PureFibre and home business landline plans use *72 / *73 legacy codes, while Telus Business wireless lines use the GSM **21* format. If you're unsure which applies to your specific plan, the My Telus Business portal works regardless of the underlying line type.
FAQ
Does Telus Business support STIR/SHAKEN authentication?
Yes — Telus implements the CRTC-mandated STIR/SHAKEN call authentication framework for Canadian voice traffic. Outbound Telus Business calls are signed for caller-ID verification. Forwarded calls preserve authentication signals along the call path. For details on how attestation affects answer rates, see the linked guide on Spam Likely flagging.
Is there a per-call charge for Telus Business call forwarding?
On most postpaid Telus Business wireless plans, the forwarding feature is included at no per-call charge. The forwarded leg (your Telus number → the destination) counts as an outbound call on your Telus plan for billing purposes; capped minutes plans use those minutes. Telus offers North American minutes packages that include US destinations.
Will the original caller's number show up on the destination?
In most cases, yes — when Telus forwards a call, the destination receives the original caller's number as caller ID. For a VeraDial line on the receiving end, this means the AI can identify who is calling and capture that in the transcript. If your specific Telus plan strips the original caller ID on forwarding, the AI still captures the conversation and notification, but the inbound caller-ID identification may be limited.
Can I forward calls only outside business hours?
Yes, through the My Telus Business portal. Telus supports time-of-day routing for many business plans, letting you configure forwarding to activate only during specific hours (e.g., 5 PM to 8 AM, or weekends). This is the most common setup for trades and service businesses that want personal pickup during business hours and AI handling for after-hours calls.
What if **21* doesn't work on my Telus line?
Some legacy Telus plans, certain prepaid lines, and Telus PureFibre residential voice services don't support the **21* GSM code format. If the code returns an error or doesn't take effect, sign in to telus.com/business and configure forwarding through the line's feature settings — the portal path works regardless of underlying code format.
Hear an AI call happen live.
Pick a scenario, verify by SMS, and watch the transcript stream as VeraDial places the call.