How to Set Up Call Forwarding on Rogers Business (Canada)
Rogers Business is a major Canadian carrier supporting call forwarding via feature codes from the handset and through the MyRogers Business portal. Forwarding to an AI-enabled number turns missed calls into actionable transcripts and notifications, useful for trades, service businesses, and small operators who can't always pick up.
By Graham Thomson · Updated May 13, 2026
The short answer for Rogers Business
Rogers Business uses GSM-style feature codes on most wireless plans. Forwarding is configurable from the handset or from the MyRogers Business portal at rogers.com/business.
- **21*[10-digit destination]# — enable unconditional forwarding.
- ##21# — disable unconditional forwarding.
- **61*[10-digit destination]*11*[seconds]# — enable no-answer forwarding.
- **67*[10-digit destination]# — enable busy forwarding.
- ##002# — disable all forwarding on the line.
- *72 + destination — works on some Rogers home phone / VoIP plans as the legacy code.
Step-by-step from the handset
From your Rogers Business wireless handset, dial the full GSM code string and press call / send. The handset will display a confirmation message.
- Dial **21*[10-digit destination]# from your Rogers Business handset.
- Press send / call.
- Wait for the on-screen confirmation.
- Test by calling your Rogers Business number from another phone.
- To disable, dial ##21# and press send.
Step-by-step from MyRogers Business
MyRogers Business (rogers.com/business) is the administrator portal for managing Rogers Business wireless services. Sign in, find the line, and configure forwarding under feature settings.
- Sign in to rogers.com/business with your administrator credentials.
- Open Wireless Services and locate the line.
- Find Call Forwarding under feature settings.
- Set the mode (Always, Busy, No Answer) and enter the destination number.
What to forward to — an AI-enabled number
Forwarding to a VeraDial number adds an AI layer in front of the call: VeraDial answers, identifies itself as an AI assistant for your business, captures the caller's intent in their own words, and delivers a transcript and notification to you within seconds.
- VeraDial number with STIR/SHAKEN A-level attestation on the receiving side.
- AI call screening for emergency vs. routine triage.
- Voicemail transcription on captured messages.
- $9.99/mo per line, 100 monthly credits included, 7-day free trial. Canadian numbers supported.
Considerations for Canadian carriers
Canadian carriers (Rogers, Bell, Telus) follow CRTC rules on caller ID, call authentication (Canadian STIR/SHAKEN), and forwarding behavior. The behavior is broadly similar to US carriers, but caller-ID-passthrough on forwarded calls can vary by network — confirm with your specific Rogers Business plan if you need the original caller's number to surface at the destination.
FAQ
Does Rogers Business support STIR/SHAKEN call authentication?
Yes — the CRTC mandated STIR/SHAKEN-equivalent call authentication for Canadian carriers in 2021, and Rogers complies. Your outbound Rogers Business calls are signed for caller-ID verification, and forwarded calls preserve the authentication signal where carrier infrastructure supports it. For details on how attestation works across the call chain, see the linked guide on why business numbers get marked Spam Likely.
Will my Rogers Business number be charged for forwarded calls?
On most postpaid Rogers Business wireless plans, forwarding itself is included at no per-call charge. The forwarded leg (your Rogers number → the destination) counts as an outbound call on your Rogers plan for billing purposes; if you have a capped minutes plan, those minutes apply. Unlimited minutes plans aren't affected by the forwarded leg.
Are the GSM codes (**21*) different from the legacy *72?
Yes, but they do the same thing. Modern Rogers Business wireless lines (on GSM / LTE networks) use the GSM standard codes (**21*, **61*, **67*). Older landline and some VoIP / home phone plans use the legacy *72 / *73 codes. Both are valid; use whichever your specific line supports. The MyRogers Business portal works across all plan types and bypasses the code-format question.
Can I forward only certain calls (after-hours, weekends)?
Yes, through the MyRogers Business portal. Rogers supports time-of-day routing for many business plans, letting you configure forwarding to activate only during specific hours. This is the most common setup for trades and service businesses that want to take calls personally during business hours and route after-hours calls to an AI for triage.
Can I forward to a US-based number?
Yes, but you'll typically be billed for the forwarded leg as a long-distance call on your Rogers Business plan unless you have a North American calling package. For VeraDial users, this is rarely an issue: VeraDial provisions Canadian numbers for Canadian customers, so you can forward to a local Canadian VeraDial line without long-distance surcharges.
Hear an AI call happen live.
Pick a scenario, verify by SMS, and watch the transcript stream as VeraDial places the call.